+971 45416382
+971 45416382
We are Recovery Franchise Marketing Services, a company registered in Egypt with company registration number 12169 Please read this notice carefully before you use our website or make use of any services provided by Recovery Franchise Marketing Services or its subsidiaries or otherwise interact with Recovery Franchise Marketing Services or its subsidiaries in the course of business. If you have any questions by emailing us at info@recovery-llc.co
At Recovery, we respect your privacy and are committed to protecting your personal data. This privacy policy tells you about how we look after your personal data when you visit our website or otherwise communicate with us and it tells you about your privacy rights and how the law protects you. The term ‘personal data’ has a specific meaning in law. Not all data is ‘personal data’ even if it is generally perceived to be.
If you register your details with us (via the website) as a user or otherwise communicate with us, we will need to collect certain information in order to communicate with you and provide you with our services. The types of information we collect and why we need to do so are set out below. There are six legal bases or reasons permitted by law for processing a person’s personal data. These are:
1. Consent: you have provided permission for the processing of your personal data.
2. Contract: we need to process your personal data to perform our contractual obligations to you.
3. Legal obligation: we would break the law if we did not process or use your personal data.
4. Vital interests: your life (or someone else’s life) depends on our processing or use of your personal data.
5. Public task: we need to process or use your personal data to carry out a task that is in the public interest.
6. Legitimate interests: processing your personal data is in our legitimate interest, and we have carried out a Legitimate Interests Assessment (LIA).
In general, we anticipate processing your personal data as follows:
1. Location data
Location data is collected on our website. We collect it to work out if we offer our services in your area. We do this in order to identify whether we are able to provide services to you.
2.Customer details
Name, email, phone, home address or other address details, payment details, and other biographical information pertinent for the provision of our services. We collect this data in order to provide our services to you or in order to answer enquiries about our services and provide customer services and investigate complaints.
Consent data – data that we have to ask your permission to collect
3. Your feedback about our services
If you choose to provide feedback, we can use it in order to improve our services and learn about our customers’ needs. You give your consent to the processing of this data for one or more specific purposes.
4. Permission to send emails and notifications
You can choose to give us permission to send you emails or notifications about our new services, business developments, or special offers to promote and market our business. You give your consent to the processing of this data for one or more specific purposes.
5. Internet activity
When you agree to the use of our cookies, you can choose to give us permission to use your IP address, browser type, browsing actions and patterns, unique identifier, and other website-identifying information to improve our service, personalise your experience and understand customer activity.
6. Business contact name, role, email address, phone number and address
To operate and promote our business, in order to take steps prior to entering into a contract with you or in our legitimate business interest.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. Aggregated Data is similar to a ‘business presentation’ providing a statistic summary such as pie charts. For example, we may process data to calculate the percentage of users accessing or using a specific feature on our website. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice and permitted legal bases prescribed by law.
Recovery does not, at the effective date of this policy, intend to transfer your information outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented including:
• Where we use certain service providers, we may use specific contracts by organisations operating outside the EEA which are approved by the European Commission in jurisdictions or countries which give personal data the same level of protection that is in place in Europe.
• Where and if we use providers based in the US, we may transfer data to them only if they are part of the Privacy Shield which requires them to provide a similar level of protection to personal data shared between the Europe and the US. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA and in relation to any contracts which we may have with organisations operating outside the EEA.
Our service range, as per most businesses, is always subject to change and evolution. At Recovery, we would like to keep you up-to-date with details of any new services or any offer and promotions or improvements to existing services using the information that you have supplied to us.
You will receive marketing communications from us only if:
• you have requested information from us; or
• you have expressly consented to receiving that marketing.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and any applicable legal requirements. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Yumi uses cookies to collect information about you and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website or online services may become inaccessible or not function properly.
Recovery uses the following categories of cookies:
These cookies are essential in order to enable you to move around our website and use their features.
These cookies collect information on how people use the Website. For example, Recovery may use cookies such as Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, browsing experience, and marketing campaigns.
These cookies remember the choices you make. These can then be used to provide you with a better user experience to make your visits to our Website more tailored and convenient. The information these cookies collect may be anonymized and they cannot track your browsing activity on other apps or websites.
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns. The cookies are usually placed by third party advertising networks. They remember the websites you visit, and that information is shared with other parties such as advertisers.
These cookies allow you to share what you have been doing on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the relevant social media outlet for how their cookies work.
If you want to delete any cookies that are already on your computer or device, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies or otherwise contact the operator of your computer or device or operating system for more on information on how to delete any cookies. Alternatively, you may refer to the User Manual for your computer or device. Information on deleting or controlling cookies is available on the Internet through various websites. One example is www.AboutCookies.org. Please note that by deleting our cookies (or disabling future cookies) you may not be able to access certain features of our website and, therefore, you may not be able to make use of our services. Recovery may use ‘Web Beacons’ from time to time or at all times depending on our interface and on our feedback from you. This means that some sections of our website, and our emails may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these sections or read our emails. Web beacons collect only limited information which includes a cookie number, time and date of a section view, and a description of the section on which the Web beacon resides. We may also carry Web beacons placed by third-party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign, email, advert or marketing material. As such, they do not fall within the meaning of personal data.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties so that your personal data is only accessed, processed, or used in very strict and specific circumstances. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We may disclose your personal data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy or through a new privacy policy which will be sent to you in advance before any changes to the use or processing of your personal data.
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements, policies, or data-handling processes. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If our Privacy Policy changes in any way, Recovery will place an updated version of the policy on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how Recovery uses it, and under what circumstances, if any, we will share it with other parties.
